Frequently Asked Questions
Everything you need to know about KuKirin electric scooters and our services in Poland.
How long does shipping take within Poland and the EU?
Orders within Poland are typically delivered within 2-4 business days. For other European Union countries, shipping usually takes 3-7 business days depending on the destination.
What is the warranty policy for KuKirin electric scooters?
All our electric scooters come with a 12-month limited warranty covering the motor, frame, and battery. Consumable parts like tires and brake pads are subject to standard wear-and-tear terms.
Do you provide local technical support and repairs?
Yes, KuKirin Polska provides professional technical support and has a dedicated service center to handle maintenance, repairs, and genuine spare part replacements.
What payment methods do you accept?
We accept various secure payment methods including major credit cards (Visa, Mastercard), PayPal, and popular local Polish payment options like BLIK and Przelewy24.
Can I return my product if I change my mind?
Yes, we offer a 14-day return policy for unused products in their original packaging. Please contact our support team to initiate the return process and receive shipping instructions.
Are KuKirin scooters waterproof?
Most KuKirin models have an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles to avoid electrical damage.